How Slimbox Tackles Damaged Deliveries and Reduces Returns for UK Retailers

simon00220
11 minutes ago
2 min read

As the UK gears up for another record-breaking Black Friday, a new study from DS Smith has put the spotlight on a costly issue: damaged deliveries. With over 12 million shoppers receiving damaged items in the past year, UK retailers are feeling the sting—not just in lost revenue, but also in eroding customer trust and rising operational costs. The numbers are staggering: the average value of a damaged item is £82.30, pushing the total annual damages bill over £2.5 billion.

Damaged Deliveries: A Growing Problem

23% of UK shoppers received a damaged item in the past year
51% of those are less likely to reorder from the same retailer
32% of retailers report reputational damage and higher operational costs
£7,646/month spent by the average retailer on damaged parcels

Clearly, poor packaging is a silent profit killer. But what if you could eliminate the guesswork and deliver the perfect fit every time?

Slimbox: The Smarter Way to Package

At Slimbox, we believe the best way to reduce returns is to prevent damage before it happens. Our on-demand box-making solution empowers you to create custom, perfectly sized packaging for every order—right at your own facility. No more cramming products into oversized boxes or relying on generic packaging that doesn’t protect what matters.

Here’s how Slimbox helps:

Perfect Fit, Every Time: Produce boxes tailored to each product, minimizing movement and reducing the risk of damage in transit.
Less Waste, More Savings: Use only the material you need, cutting costs and supporting your sustainability goals.
Enhanced Customer Experience: Deliver goods that arrive safely, boosting repeat orders and brand loyalty.

Handling the Inevitable: Returns Made Easy

Even with the best packaging, a small percentage of returns is unavoidable. That’s why Slimbox also makes it easy to repackage returned items, helping you present them in “like new” condition—ready for resale or redelivery. Our flexible system lets you create new boxes on the spot, no matter the product’s size or condition.

Don’t Let Damaged Deliveries Hurt Your Brand

Ready to see how Slimbox can help you cut returns, reduce costs, and wow your customers? Book a demo at www.slimbox.eu and discover the future of packaging.

Sources: The Packaging Portal, DS Smith Research